Essentially Edith Shipping & Returns Policy

At Essentially Edith, each order is prepared with the care and attention reserved for a piece destined to make an entrance. The information below explains how your order is processed, delivered, and—if needed—returned.

Shipping Information

From the moment you select your piece to the moment it arrives at your door, we want your Essentially Edith experience to feel seamless and special. Below you will find details about order processing, delivery options, pickup, tracking, and address changes.

Order Processing

Orders are processed within 1–2 business days after you receive your order confirmation email. Business days do not include weekends or holidays.

During collection launches, holidays, or especially busy periods, processing may take a little longer. If a significant delay affects your order, we will contact you using the email address provided at checkout.

If you need to request a cancellation or correct a shipping address, email support@essentiallyedith.com as soon as possible. We will gladly assist whenever we can, though changes cannot be guaranteed once an order has entered processing or has shipped.

Domestic Shipping

Essentially Edith offers the following shipping options within the contiguous United States:

- Standard Shipping: $8 flat rate; estimated delivery in 3–5 business days after shipment  

- Rush Shipping: $24.95; estimated delivery in 1–2 business days after processing  

- Complimentary Standard Shipping: Available on orders of $148 or more  

Delivery estimates begin once the carrier accepts your package, not when the order is placed. Rush shipping shortens carrier transit time but does not eliminate the 1–2-business-day processing period.

Shipping options and charges are displayed at checkout. Shipping to Alaska, Hawaii, U.S. territories, and international destinations may require separately calculated rates or may not be available at this time.

Rochester Pickup

Complimentary pickup is available at our Rochester location:

260 E. Main St., Suite 2707

Rochester, NY 14604

Pickup hours are Monday–Friday, 11:00 a.m.–7:00 p.m. Weekend pickup may be available by request.

Please wait until you receive an email confirming your order is ready before arriving. Bring your order-confirmation email and a photo ID. Pickup orders are held for 7 calendar days unless other arrangements are made.

For pickup orders, the return period begins on the date your order is collected.

Tracking & Delivery Delays

Once your order is on its way, you will receive an email with tracking information. Please allow up to **48 hours** for tracking to update.

Once a package has been transferred to the carrier, delivery timing is in the carrier’s care. Weather, holidays, high shipping volume, and transportation interruptions may cause delays. If your package appears delayed or lost, email support@essentiallyedith.com, and we will do our best to help trace its journey.

If tracking shows a package as delivered but you cannot locate it, please first check with household members, nearby neighbors, and the carrier.

Incorrect, Refused, or Undeliverable Addresses

Please review your shipping address carefully before placing your order. Customers are responsible for providing a complete and accurate address and for any additional shipping costs caused by an incorrect or incomplete address, refused delivery, or unclaimed package, except when the error was made by Essentially Edith.

If you notice an error, contact us promptly. We will do our best to assist before your order ships; however, address changes cannot be guaranteed once an order is in fulfillment or with the carrier. Original shipping charges are nonrefundable, and carrier fees required to return an undeliverable package may be deducted from the refund.

Shipping Questions

For questions about your order or shipment, email support@essentiallyedith.com and include your order number. We are happy to assist.

Returns & Refunds

We want your Essentially Edith piece to feel worthy of your spotlight. Because each collection is thoughtfully curated and available in limited quantities, eligible merchandise may be returned within **7 calendar days** of delivery or pickup.

Return Eligibility

To be eligible for a refund, your return must be requested and postmarked within **7 calendar days** of delivery. For pickup orders, the 7-day period begins on the date your order is collected.

Returned merchandise must be:

- Unworn, aside from a careful indoor try-on  

- Unwashed and unaltered  

- In original, resale-ready condition  

- Free of makeup, deodorant, perfume, smoke, stains, pet hair, and other signs of wear  

- Returned with all original tags attached  

- Returned with all belts, accessories, protective coverings, and included components  

Returns that do not meet these conditions may be declined. If an ineligible item is returned, we will contact you before sending it back; return postage will be the customer’s responsibility.

Final Sale Items

The following items are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or incorrect:

- Gift cards  

- Intimates and hosiery  

- Pierced earrings  

- Opened cosmetics, beauty, or personal-care products  

- Custom, personalized, altered, made-to-order, or special-order merchandise  

- Items clearly marked **Final Sale** before purchase  

Sale or reduced-price merchandise is returnable unless it is clearly identified as **Final Sale** on the product page and at checkout.

### How to Start a Return

Email support@essentiallyedith.com within 7 calendar days of delivery or pickup. Please include:

- Your name and order number  

- The item or items you wish to return  

- The reason for your return  

Our team will respond with the next steps for your return. Please do not send merchandise back without contacting us first.

Return Shipping

Customers are responsible for return-shipping costs for returns due to fit, preference, or change of mind. We recommend using a trackable shipping service and retaining your mailing receipt until your return is complete.

Original shipping charges are nonrefundable unless Essentially Edith sent an incorrect item or the item arrived damaged or defective.

No Direct Exchanges

We do not offer direct exchanges. Because our inventory is carefully curated and available in limited quantities, we recommend returning the original item for a refund and placing a new order for the preferred size or piece while it is available.

Refunds

Once your return is received and inspected, we will email you with the outcome. Approved refunds are issued to the original payment method within 3 business days after inspection.

Your bank or card issuer may require additional time to post the credit. Refunds include the eligible merchandise price and applicable sales tax. Original and return shipping charges are nonrefundable unless Essentially Edith made an error or the merchandise arrived damaged, defective, or incorrect.

### Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please email support@essentiallyedith.com within 3 calendar days of delivery. Include your order number and clear photos of the item, packaging, and shipping label.

We will review the matter with care and arrange the appropriate resolution, including a replacement or refund when applicable. Necessary standard shipping expenses will be covered.

Policy Updates

As Essentially Edith evolves, we may update these policies. The policy in effect when an order is placed will govern that order.

Need Assistance?

For shipping or return questions, email support@essentiallyedith.com We are here to help with the warmth, clarity, and thoughtful attention that defines the Essentially Edith experience.